Customers look for a service in the evening
At the end of the workday, often right on the road, from the phone. They write straight into Instagram or Messenger, when your front desk is already closed.
aiCHATS by aiNOW · AI assistant for auto service
A driver writes at 08:10. A slot for today is already booking.
At 08:10, before work, the car starts making a strange noise and the driver needs it fixed today. The service is not open yet, but the AI assistant replies automatically, clarifies the problem, records the model, phone and preferred time, then hands it to your administrator to confirm.
Giorgi
AutoHub Tbilisi, demo auto service assistant
AutoHub Tbilisi here. Tell me what the car is doing, and I will give you a price range and find a free diagnostic slot.
This is an illustrative channel and booking example: before customer-facing activation is agreed, replies will use only your confirmed information and rules. Prices shown here are illustrative business examples, not aiCHATS plan prices. This is an aiCHATS by aiNOW reference; this page preview does not send messages.
Where an auto service loses customers
They message two or three services at once
"Do you replace brake pads? How much?" Ask for the car model and symptom, then offer an available diagnostic slot.
A service problem needs a diagnostic slot
For a noise or warning-light message, clarify the model and symptoms first, then offer an available time for diagnostics.
How it works
- 1
Replies from approved information
Messenger, Instagram, WhatsApp, Telegram and the site widget. Georgian, Russian and English, language auto-detected.
- 2
Handles the price question correctly
Quotes your real price range and books a diagnostic for the exact estimate. It uses only the ranges you approve; an unlisted figure is confirmed by your team.
- 3
Collects the booking
Service, car model, preferred day and time, name, phone. With an optional provisional slot.
- 4
Your administrator confirms in the morning
Every night inquiry lands in one list. The administrator calls, confirms, and the car is on your schedule.
What it does not do
Trust is built on specifics, so we say it plainly:
Uses approved price information
It answers only from the data you provided. The exact price is set by the mechanic after the diagnostic.
It does not confirm bookings by itself
A booking is always provisional; the final word is your administrator. Your schedule stays in your hands.
It hands hard technical cases to a mechanic
An unusual noise, an unclear fault, a rare model: the bot takes a phone number and passes the case to a person. It does not diagnose on its own.
Your rules
built from approved information
Actual results depend on the business and its information: the assistant works from approved content and agreed handoff rules, and usage is measured after a scoped test.
Channels: Messenger · Instagram · WhatsApp · Telegram · site widget
Optional shadow observation on your auto service
We prepare the test environment from your approved information and agreed rules; timing depends on scope.
If useful, we can run a two-week shadow observation on your Instagram and Messenger by agreement, without sending messages.
Shadow observation is for review only; it does not itself activate public messaging or confirm commercial terms.
The initial scope records the needed information, channels and handoff rules; commercial terms apply only after separate confirmation.
An AI chatbot for auto service: why now
Most drivers look for a service from their phone, often right when the car has already broken down, after working hours. They write on Instagram and Messenger and expect a reply within minutes. After the agreed activation, the AI chatbot for an auto service can answer at night using only the information you approve and hand complex requests to the team. In Tbilisi the auto-service market is crowded and the decision is made fast.
A booking, not just a chat
The main difference between a simple chatbot and an auto-service assistant is the booking logic. The assistant gathers the service needed, the car model, the time, the name and the phone number, creates a provisional booking and hands it to the administrator in the morning to confirm. That keeps the service schedule under human control, while the bot only organizes the request and hands it to the team under agreed rules.
Safe answers on technical questions
In an auto service it is unacceptable for a bot to name an exact price before a diagnostic or to guess the cause of a fault. A properly configured assistant uses only the information the service provided, answers on price with ranges, and on a difficult technical case hands the conversation straight to a mechanic. That approach is clear for the customer and reputationally calm for the service.
What does an AI assistant for an auto service do?
An AI assistant for an auto service is a chatbot that answers customer messages on Messenger, Instagram, WhatsApp and the website, at any time of day or night. It quotes the price ranges of services, books the customer in for a diagnostic, records the car model, name, number and preferred time, creates a provisional booking and hands it to the administrator in the morning. It does not name an exact price before a diagnostic, uses only approved information; unlisted details are confirmed by the team. For the service the result is simple: evening and weekend inquiries can be routed to the team under agreed rules.
Frequent questions
How fast can the assistant go live for an auto service?
Timing depends on the agreed scope: we need your service list, price ranges and working hours; then we review representative conversations and handoff rules.
Does it understand Georgian and Russian?
Yes. The assistant speaks Georgian, Russian and English, detects the language automatically and replies in kind.
What happens when a customer asks the price?
The bot quotes the range you set and books a diagnostic for the exact estimate. It uses only the ranges you approve; an unlisted figure is confirmed by your team.
Does it replace the administrator?
No. It catches the hours a human physically cannot cover: nights, weekends, peak load. Final confirmation and the live relationship stay with your team.
How much does it cost?
It depends on the channels and inquiry volume. First we show a live demo on your auto service, then you get exact terms on one page. The demo commits you to nothing.
aiCHATS by aiNOW — related industries
See it answer your own customers. A demo is reviewed against agreed information and rules.
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